Customer Service Representative - State Farm Agent Team Member
Full Time in Chicago, IL
Responsive recruiter
Company Overview Tania Ramirez - State Farm Agent, a leader in the insurance industry, is actively seeking talented and bilingual individuals to join our team as Customer Service Representative - State Farm Agent Team Member. If you are fluent in both Spanish & English, and passionate about providing exceptional service, we invite you to contribute your skills to a company that values diversity and inclusivity.
Job Description As a Customer Service Representative - State Farm Agent Team Member, you will be a crucial link between our company and our diverse client base. Your primary responsibilities will include
- Assisting bilingual clients with inquiries related to insurance policies, coverage details, and claims processes.
- Providing exceptional customer service through phone, email, and other communication channels.
- Translating documents and correspondence between English and Spanish.
- Collaborating with team members to ensure accurate and timely resolution of customer issues.
- Educating clients on insurance products and helping them make informed decisions.
Qualifications
- Fluent in both Spanish & English, with excellent written and verbal communication skills in both languages.
- Previous customer service experience in the insurance industry is a plus.
- Strong organizational and multitasking abilities.
- Empathetic and patient, with a commitment to resolving customer concerns.
- Familiarity with insurance terminology and policies.
Requirements
- High school diploma or equivalent; college degree is a plus.
- Relevant state insurance license preferred.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work flexible hours to accommodate client needs.
Benefits We offer a competitive compensation package, including a base salary and opportunities for professional development. Our comprehensive benefits package includes hiring bonus or licensing reimbursements, and language-related incentives.How to Apply
Please review our website below, and if you think our office is a good fit, and you are ready to embark on an exciting career in insurance, we want to hear from you!
Tania Ramirez - State Farm Agent is an equal opportunity employer and encourages applications from individuals of all backgrounds.
Compensation $40,000.00 - $50,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none